What to Do If You Can't Login to LastPass (2024)

The last thing you want to happen when using a password manager is not being able to log in to your account. There you have a tool that’s supposed to help you manage all your passwords, but you can’t access it. In this guide, we’ll explore how you can fix LastPass login issues and regain access to your password manager.

How to Fix LastPass Login Issues

⇒ Note: Unfortunately, login problems are quite frequent on LastPass. Check if other users reported similar login problems. Maybe LastPass is in the midst of a major outage, and the company is already working on a fix.

Make Sure You’re Typing the Correct Characters

Check if the Caps Lock key is enabled or disabled. Then check your keyboard layout, especially if you have special characters in your username or password. Hover over the keyboard language icon in the taskbar to check the current configuration.

If you need to change the keyboard layout, click on the keyboard language icon and select a different language input option.

Launch a Notepad document and type in your password or Master Password. Double-check the password to make sure there are no typos. Then copy it to the app and check if you can log in.

Log In to LastPass Online

If you can’t log in to your account using the standalone app, try signing in on the web. Go to https://lastpass.com and check if you can log in. Check for updates and update your browser if there’s a newer version available.

Additionally, uninstall the LastPass extension, close the browser, relaunch it, and re-install the extension.

Disable Browser Extensions and Clear LastPass Cache

If you still can’t log in to LastPass, go ahead and disable all your browser extensions except LastPass. Maybe some of your extensions are interfering with LastPass. Click on your browser menu, select Extensions (or More tools and then click on Extensions), and manually disable all your extensions.

Additionally, navigate to C:\Users\UserName\AppData\LocalLow, select the LastPass folder and remove all the files from that folder. Check the results.

Disable Login from Selected Countries and Turn off Your VPN

Check if you enabled the advanced option that says “Only Allow Login From Selected Countries.” If you recently moved to a different country, having this option may prevent you from logging in to your account. When that happens, LastPass may also display the following error message: “LastPass doesn’t recognize this device, or you’re at a new location.”

To bypass this problem (or avoid it in the future), disable the option to log in from selected countries and turn off your VPN if you’re using one.

1. Click on your profile picture and select Account settings.
2. Then scroll down to Show Advanced Settings.
3. Scroll down to security and untick the box. Only allow login from selected countries.
4. Save the changes and check if this action reduces the frequency of login issues.

Check Your Date and Time Settings

The LastPass servers may refuse to validate your connection request if your system date and time settings are incorrect.

1. Go to Settings, select Time and Language, and select Date and time in the left-hand pane.
2. Switch on the options that allow your computer to set the time and time zone automatically.

Recover Your Account

If you forgot your LastPass password, you could try to recover your account. Keep in mind that LastPass doesn’t store your master password. This means the company can’t send it back to you in case you forget it. The only solution you’ve got left is to navigate to the Account Recovery page to enable your One Time Password.

For this method to work, you need to access the Account Recovery Page from a computer and browser you previously used to log in to LastPass. Otherwise, you won’t be able to reset the password.

It is worth mentioning you won’t be able to use this solution if you recently cleared your browser cache or changed your master password. As a last resort, you can try to revert the LastPass Master Password change.

If You Can’t Log in to the Mobile App

If the login problem affects only the LastPass mobile app, check for updates and install the latest app version. Additionally, check the date and time settings on your phone and make sure they’re correct. Your 2FA code will be off if you’re using incorrect date and time settings. If the issue persists, re-install the app.

By the way, keep in mind that you can’t recover your account using your LastPass mobile app.

Conclusion

Surprisingly, login issues are some of the most frequent issues affecting LastPass users. To troubleshoot the problem, make sure you’re typing the right characters, disable your VPN or IP hiding software, turn off your browser extensions and reset your password. How often do you experience LastPass login issues? What troubleshooting methods had the highest success rate in your case? Share your thoughts in the comments below.